Refund & Returns Policy

Overview

Monotech is committed to providing reliable and efficient payment solutions. However, if you encounter any issues with our services, we offer a refund policy under certain conditions, as outlined below.

Refund Eligibility

Our refund policy applies only to payments made for services provided by Monotech. If you believe a transaction was made in error or without your authorization, please contact us at info@monotech.pk within 30 days of the transaction date to request a review.

Refunds are processed under the following conditions:

• A duplicate payment was made for the same service.
• The service was not delivered as described or was unavailable due to technical issues.
• An unauthorized transaction occurred (subject to verification).

Non-Refundable Items

We cannot process refunds for the following:

• Fees for successfully completed transactions.
• Payments made through third-party payment gateways unless the issue is directly related to Monotech’s services.
• Any charges associated with optional features or upgrades.

Refund Process

Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. We will notify you via email once the refund has been initiated.

Late or Missing Refunds

If you haven’t received a refund after the specified timeframe, please:

1. Check your bank account or payment method again.
2. Contact your payment provider or financial institution, as there may be a delay in processing the refund.

If the issue persists, contact us at info@monotech.pk.

Disputed Transactions

For disputes regarding payments made through our platform, we encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Resolving disputes through Monotech is often faster and ensures a smoother process.

Need Help?

If you have questions or need assistance regarding refunds, please contact us at info@monotech.pk.